Updated 21 October 2026
Current storage
Advertising is disabled. Optional Google Analytics loads only after you choose Allow analytics. Rejecting analytics leaves all guides and diagnostic features available. It uses browser storage to provide the diagnostic features you request. Cookies and browser storage are different technologies, but both can be covered by storage and access rules.
| Storage key | Purpose | Duration |
|---|---|---|
| ct:session:v2 | Session storage: current console, answers, notes and case details. | Until cleared or the tab session ends; browser session restore can extend this. |
| ct:cases:v2 | Local storage: up to 30 cases you explicitly save on this device. | Until you delete a case or clear site data. |
| ct:analytics-consent:v1 | Your analytics choice in local storage. | 180 days, then we ask again. |
| _ga and _ga_* | Google Analytics visitor and session cookies, only after consent. | Up to 180 days. |
These functions are used to provide the session or saving feature you request, rather than advertising or cross-site tracking. Guides can be read without starting a diagnosis. If browser storage is blocked, download your report to preserve it.
Managing or deleting data
On the report page, select “Clear current session” to remove the active diagnosis. Open Saved cases to delete an individual case. Browser privacy settings can remove all data for this site. Downloaded reports and printed copies are unaffected.
Advertising choices
Google privacy messaging is integrated through the AdSense tag with ad requests permanently paused in this release. Google receives connection information needed to load the tag and, where applicable, show its consent or opt-out message. Its message identifies providers and purposes and may store your privacy choices (for example, FCCDCF or FCNEC consent records). Existing Google-domain cookies may be read by the paused tag; Google states it does not set new advertising cookies while requests are paused. Message storage durations depend on the applicable message and may change. Use Privacy choices to reopen European consent, or Google's Do Not Sell or Share link where applicable. Declining optional advertising consent will not prevent you from using the guides or diagnostic tool.
Contact
The website operator is ConsoleTroubleshooting.com. For storage or privacy questions, email support@consoletroubleshooting.com. Read our privacy notice for your rights and information about support messages and hosting.