Applies to: PS5, PS5 Slim and PS5 Pro where the stated accessory is supported.
What changed in this update
Added page-specific comparisons, model limitations, and interpretation of test outcomes. These are editorial explanations, not a claim of independent bench testing.
Model and test boundaries
PS5, PS5 Slim and PS5 Pro where the stated accessory is supported. Record the exact accessory as well as the console model so the comparison can be repeated.
Work through the checks
Check the selected output
Look at the selected sound output and connected accessories. Check console, controller, TV and headset mute states before changing cables.
Compare two apps
If a single game or media app is silent, inspect its own audio settings. Record whether the system menu and another game produce sound.
Bypass the audio chain
Try the console directly connected to the TV, then compare a known-good headset where supported. A soundbar or receiver adds another configuration and cable to isolate.
Use supported output settings
Choose settings supported by the connected display or audio device using Sony’s output guide. If a change restores sound, retain it and retest the original application.
Choose the next check from what you observe
| Observation | Next check and interpretation |
|---|---|
| A headset works but TV audio is silent | Check the selected output and compare a direct HDMI display connection. A working headset does not prove that the TV, receiver or HDMI audio format is correct. |
| Only one game is silent | Compare the game's output settings with the PS5 menu and another title before changing console hardware. |
A mistake to avoid
A failed check that you could not complete is still untested. Record missing equipment or inaccessible settings rather than treating it as evidence against a cause.
What to record
- Exact model and accessory revision
- Results of each comparison, changing one variable at a time
- Error messages, failure conditions and data that needs preserving
What the result can tell you
A repeatable comparison is useful evidence for the repair options below. Match the replacement to the exact model and confirm the fault before ordering.
Stop if there is liquid damage, a damaged electrical connection, swelling, or unusual heat. Back up accessible data before storage or recovery work.
Parts and repair options
Use these as candidates to test. Match the exact hardware revision before ordering a replacement.
Headset or HDMI cable
Replace the accessory only if the same output works with another compatible accessory.
Controller headset connector
Consider repair when several known-good headsets fail at that controller but work elsewhere.
Console HDMI/audio path
Request diagnosis if known-good external paths and supported settings still fail.
Common questions
Should I replace the HDMI port for no sound?
Not from silence alone. Compare output settings, the cable and the display first, especially if the picture remains stable.
Manufacturer reference
PS5 audio output settings ↗See how to interpret a controlled comparison and a sample diagnostic report.
Prepared by Console Troubleshooting Editorial using the cited manufacturer material and the testing limits in our editorial method · Report a correction